Anthony Rizzo Edwin Jackson Darwin Barney Jeff Samardzija Starlin Castro
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Location & Hours

3555 N. Clark St.
Chicago, IL 60657
(773) 472-7701 (P)
(773) 472-3420 (F)
(888) 428-2967 - 24/7 Phone Orders
Store Hours: 7 Days a Week (9AM - 6PM)
Open Extended Hours on Game Days!

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "SportsWorldChicago" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. SportsWorldChicago of IL.

Shipping Policy

Shipping Time -- Most orders received before 3:00PM will ship the same day, provided the product ordered is available. Most orders received after 3:00 PM will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SportsWorldChicago or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SportsWorldChicago reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Unavailable Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is unavailable which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are unavailable and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SportsWorldChicago Online shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SportsWorldChicago Online shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SportsWorldChicago Online shall immediately issue a credit to your credit card account in the amount of the incorrect price

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether SportsWorldChicago Online signs them or not. SportsWorldChicago Online reserves the right to make changes to this site and these Conditions at any time.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with SportsWorldChicago Online. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Taxes

SportsWorldChicago Online shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Illinois. For orders shipped to other states, pleas check for all local sales taxes or other taxes.

Authorize.net

You can shop at SportsWorldChicago with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional information regarding the privacy of your sensitive cardholder data, please read the. SportsWorldChicago is registered with the Authorize.Net Verified Merchant Seal program.

Returns & Exchanges

It`s important to us that you`re totally pleased with your purchases made at SportsWorldChicago. If you are not happy with your purchase, we are glad to offer a refund or exchange on your item. Also the clothing and hat return policy is below. We recommend that you tracking for your return package, as we can track for lost shipments. All products come with a 30 day or receiving the item guarantee within the United States, as long as the product is returned to us unused has not been washed and with all price tags still intact in a sellable condition. For outside on the United States you have to e-mail call 888-428-2967 within 10 days to make returned arrangements.
  • Items must be returned within 30 days of receipt
  • All returns may be subject to a 15% restocking fee
  • All orders being returned that qualified for free shipping are also subject to the original shipping charges
  • All custom items returned or exchanged are subject to a 20% restocking fee and subject to the original shipping charges.
  • We are unable to accept exchanges or returns on any type of undergarments
  • Returns must be in original condition along with all tags attached
  • Items purchased with a players name or number who has since been traded, left the Chicago Cubs or changed their number will not be eligible for returns or exchanges
  • All dated items are not eligible for return

Clothing Return Policy

All products returned to SportsWorldChicago must be done so at the customer cost, unless a picking error has been made by us. We will refund the amount of the merchandise but not the shipping charges, unless the shipment was an error of SportsWorldChicago.com. If this happens SportsWorldChicago will replace your goods at our cost. If a product has had its tags removed or has been marked by the customer it will be refused as a credit and returned to the customer in the state it was received in.

Hat Return Policy

All hats must be in a box (at least 4 inches deep - we recommend reusing the box that the hat was originally shipped in). Any hats shipped in bags, enveloped, or boxes not deep enough to maintain the shape of the hat will be refused because the hat that become crushed or lose their shape in transit to us and cannot be resold in this condition.
Hats must be in their original condition and not worn. Hats that are broken in or have stains on the inside of the sweatband will not be accepted for returns. They will be returned to the customer at the customer expense. We cannot and will not resell used merchandise.

Processing Time

After your package has been redelivered to us, please allow 1-2 weeks for processing time even when exchanging an item. Typically, we do turn all exchanges around in 24 hours. We would notify you is the item is no longer available and call contact you with regards to finding an equivalent item or a credit. Out of the United States the shipping process is a little longer because of it has to go through customs. We will email you a notification when your order has been received and process.
Search FAQ by topic: and/or keywords:
Returns / Exchanges
Q: How do I go about Returning / Exchanging an item?
A: Please print out and follow the instructions on the 'RMA Form' (Return Merchandise Authorization) link at the top of this page.
Free Shipping
Q: If I order on a Saturday, how does next day shipping work?
A: We ship exclusively through UPS & USPS depending on the shipping schedule situation. Therefore, they do not offer delivery services on Sunday. Next Day shipping in this case would be delivered on Tuesday. The package would ship on Monday.

Order Status
Q: Has My Order Shipped?
A: Once you have placed your order and if you have given us a working email address, as soon as your package gets a shipping label, you will be automatically emailed with the tracking number.

Q: What Is Your Out Of Stock Policy?
A: There may be a case when an out of stock item slips by in the system in between when we are taking items off the site. For this we apologize. For most items that are out of stock we will be getting them back in.

Q: How Do I Cancel My Order / Item?
A: The best way to cancel your order or a particular item is to give us a call at 888-428-2967. We will be glad to help you out.

Q: I Never Received My Order?
A: First, be sure you have logged in to your account and checked your order status. If your tracking information indicates that your order has been delivered, please check with everyone in your household and with any neighbors to ensure that they did not accept the package for you. Please also check all areas around your home to ensure that the package was not delivered to you and left in a hidden spot (on the back porch, in the garage, or behind a flower pot, for example). You should also check with your neighbors just in case they are holding on to it for you.

If we are not notified within 2 weeks of the ship date that you did not receive your package we will be unable to help you. There is only a certain amount of time that we have to deal with lost packages with the carrier and if we do not contact the carrier within that amount of time we will not be able to help you unfortunately.

UPS can be reached at (800)-PICK-UPS and USPS can be reached at 1-800-ASK-USPS. You can also check the tracking page for the number to your local USPS location. If UPS or USPS was there and couldn't obtain an adult signature, they may have left a post-it note with re-delivery or pickup information. If you cannot track your order or find your order status via these methods, please call our customer service department at 888-428-2967.

If your order shipped via UPS and is showing that it was delivered but you have not received your order, we will file a tracer on your behalf. UPS will attempt to locate the package and deliver it. If they cannot locate and deliver the package, they will issue a refund for the items contained in the package. Tracers typically are completed within 5-8 business days, but can take up to 2 weeks.

If your order shipped via Economy (USPS), it can take up to 12 days, not including Sundays or Federal Holidays, to be delivered. If it has been over 12 shipping days and your package still has not arrived, please call us at 888-428-2967. We will initiate an investigation with our USPS representative who should be able to locate and deliver the package. If the package has not been located and delivered after 8 business days, we will reship your package via UPS at no cost to you.

We will continue to track your original order and if it is delivered to you, we will issue a call tag via UPS and return it to us.

Q: An Item Is Missing From MyShipment
A: If you are missing an item from your order, please call us immediately at 888-428-2967. We will initiate an internal investigation on your behalf. We will check the weight of a properly packed package against the weight of the package missing the item and compare the two to ensure that the package was missing when it left our warehouse. We will also check our inventory of the item to confirm that we do have an extra one that was not sent.

If the item was not shipped in your original package, we will ship a replacement immediately using the shipping method from the original order. We will gladly upgrade the shipping if you are willing to pay the difference between the original shipping and expedited shipping.

If we determine that the item was shipped and was lost in transit, we will file a UPS or USPS claim on your behalf, depending upon the shipping method. Claims typically take 2-8 business days to complete, but can take up to 3-4 weeks in rare circumstances.

Q: Can I Make Changes To My Order?
A: Yes, the easiest way to make changes to your order is by calling our customer service at 888-428-2967. As long as your order has not be shipped yet, you may be able to make changes to your order.

Q: How Do I Track My Order?
A: As long as you entered a valid e-mail address during checkout, you will receive an e-mail with tracking information. Please be sure to check your spam filter as these e-mails tend to get caught in these filters. You can also login to your account to track your package. Your login is your e-mail address and a password that you received when you placed your order. If you have forgotten your password, you will be able to retrieve your password from this screen also.

Shipping
Q: How Much is Shipping?
A: Domestic Shipping - After you place your items in your shopping cart, all you need to do is enter you zip code in the shipping calculator on the shopping cart page to receive shipping quotes.

International Shipping - After you place your items in your shopping cart, international customers will have to enter their entire address in order to receive a shipping quote. To order internationally, please use our direct website or call our customer service department.

Q: Does My Package Require a Signature?
A: Orders over $250 will require an adult to be present to sign for the package. If your order is less than $250 and there is a safe place to leave your package, the carrier may leave the package if no one is available at time of delivery. This decision is made by your local carrier and CubWorld cannot be responsible for packages lost in transit. We will assist in filing a lost package claim with the carrier.

Buyer's Guide
Q: How Do I Use a Coupon or Promo Code?
A: When going to your shopping cart there is a blue stripe right above your subtotal which is where you can enter your coupon/promo code, then proceed to press enter.

Q: How Do I Find a Product?
A: You can search our site by using the search bar or you can use the provided category sections on the left of the site.

Q: How Do I Navigate the Site?
A: Use the categories on the left of our site to browse the various different sections. From there they will go into subcategories which can lead to more subcategories. If you are looking for a particular brand you can use our drop down box.

Q: Large Order Verification
A: One of our policies is to verify all orders over one thousand dollars. That order will not be processed until the order has been verified with customer. If we are unable to verify with customer right away this might delay processing of the order. But that this is necessary to protect all parties involved.
International Orders
Q: What are My Payment Options?
A: For International orders you may use any of the following payment methods:

We accept all major credit cards which include; Visa, MasterCard, American Express and Discover. You may also choose Google Checkout, PayPal, Amazon Payments & Money Orders. The money order needs to clear before we can ship out your order, which will take 7-10 business days.) We do NOT accept checks or international credit cards.

Google Checkout - To use Google Checkout you will need to have an account with Google. If you do not have one you can set one up when checking out with Google.

PayPal - To pay by PayPal you will need to have setup an account with PayPal or you may use a credit card through PayPal.

Amazon Payments - To use Amazon Payments you will need to have an account with Amazon Payments . If you do not have one you can set one up when checking out with Amazon Payments.

Q: Do You Ship to My Country?
A: Yes, CubWorld will ship to practically any country.

Q: Do You Ship to APO or FPO Addresses?
A: We know our Military people love the Chicago Cubs. We ship using USPS to APO/FPO addresses. Delivery times range from 1-3 weeks.

My Account
Q: How Do I Create an Account?
A: At this point in time when you create your first order with us you will be able to create an account.

Q: I Forgot My Password
A: If you have forgotten your password and know your login name (usually your email address). CLICK HERE to reset your password.

Q: I Forgot My Login Name
A: Your login name is usually always your email address. If you have forgot what email address you used, you can give us a call at 888-428-2967 and we will be able to help you retrieve the email used.

Q: How Do I Edit My Account Information?
A: Once you login, it will take you directly to the Customer Options page where you will be able to change your email, password, billing and shipping address.

Q: Do you need to speak with customer service?
A: Click Here to communicate with a customer service representative.

Pricing and Billing
Q: What are My Payment Options?
A: You have several payment options to choose from when shopping at CubWorld. We accept all major credit cards which include; Visa, MasterCard, American Express and Discover. You may also choose Google Checkout, PayPal, Amazon Payments & Money Orders. The money order needs to clear before we can ship out your order, which will take 7-10 business days.) We do NOT accept checks or international credit cards.

Google Checkout - To use Google Checkout you will need to have an account with Google. If you do not have one you can set one up when checking out with Google.

PayPal - To pay by PayPal you will need to have setup an account with PayPal or you may use a credit card through PayPal.

Amazon Payments - To use Amazon Payments you will need to have an account with Amazon Payments . If you do not have one you can set one up when checking out with Amazon Payments.

Q: I Need a Copy of my Receipt / Invoice
A: You can get a copy of your receipt / invoice by going to your account, you'll be able to view past invoices and current orders.

Q: When Will My Credit Card be Charged?
A: As of at this time your card will be charged as soon as the order is placed.

Q: When Will My Credit Appear on My Account?
A: Credit will typically appear back on the card within 5-7 business days of cancellation. If you are returning and item then it will take 5-7 business days from when we receive and process your return.

Q: I Have Questions About My Charges
A: If you have a question about any charges or credits on your account, you may want to contact your financial institution first. If you have any other questions at that point, please give us a call at 888-428-2967.

Q: Do I Have to Pay Sales Tax?
A: You do not have to pay sales tax unless you ship your items to Illinois. The current sales tax in Illinois is 9.75%.

Q: The buySAFE Bond Guarantee
A: For added peace of mind, you can guarantee all transactions with a buySAFE Bond for a nominal fee.

Backed by buySAFE and its surety partners – Liberty Mutual, Travelers and ACE USA – the bond guarantees that you will receive full reimbursement (up to $25,000 per item) in the unlikely event that this buySAFE Merchant does not honor its terms and conditions. The bond ensures that:


* Your item will be packaged and shipped via the promised shipping method
* Your item will ship in the timeframe promised
* You will receive what you ordered as described online
* All payment methods indicated will be accepted
* All return and refund policies will be honored

For more information CLICK HERE

Rewards Program
Q: How do I join the CubWorld Rewards Program?
A: It's simple! There are 2 easy ways to join:

1) Simply sign up for our newsletter
2) Once you complete your first purchase, you are automatically enrolled in our rewards program, free of charge

Q: Will I receive a CubWorld Rewards card if I sign up online?
A: No, if you sign up online you will not receive a card.
My Account
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Helpful Links
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» Affiliate Program
» Group Sales
» Size Chart
Store Policies
» Shipping
» Returns
- RMA Form
» Payment
FAQ Topics
» Free Shipping ( 1 )
» Order Status ( 7 )
» Shipping ( 2 )
» Buyer's Guide ( 4 )
» My Account ( 5 )
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